Adesso

Frequently Asked Question

(Webcam)

All Barcode Scanner Docking Station Document Camera Headset Keyboard Mice Receiver USB Hub Webcam

Q: Why is the image so zoomed in?

A: This model has a resolution of 480P which the field of view is much narrower compared to higher resolution models

Applied for following item(s): CyberTrack H2

Q: My image is reversed, how can I fix it

A: Please download the lastest driver to change the image orientation, if it does not work, please check our website for the latest firmware

Applied for following item(s): CyberTrack H2 / CyberTrack H3 / CyberTrack H4

Q: My webcam has purple/pink streaks across the image, how do I fix this

A: Please download a firmware update: https://download.adesso.com/software/CyberTrack_H3_Update.zip

Applied for following item(s): CyberTrack H3

Q: How do I control the zoom of the camera

A: You can zoom in/out with our webcam driver

Applied for following item(s): CyberTrack H4 / CyberTrack H5 / CyberTrack H6 / CyberTrack H7 / CyberTrack K1 / CyberTrack K4 / CyberTrack F1

Q: Can I turn off the auto focus feature?

A: When using Windows, please open the Windows native app "camera", go into the settings and enter pro mode, go back into the camera app and on the left side you will see a slider bar that let's you control the focus

Applied for following item(s): CyberTrack H5

Q: My webcam only displays a black screen

A: Please make sure the webcam lens cover is not on your lens, or privacy switch is not set to disable the image

Applied for following item(s): CyberTrack H5 / CyberTrack H6 / CyberTrack H7 / CyberTrack K1 / CyberTrack K4 / CyberTrack F1

Q: How do I install my webcam for the first time?

A: �It�s a plug and play model, please plug in the USB cable to a USB port on your PC and it will automatically install the standard windows driver (if you have an integrated webcam, please disable it first). You may use any camera app to test that it�s working