Frequently Asked Question

(Mice)
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Q: Mouse lost connection to the receiver, how can I pair it again

A: Have the mouse turned off, plug in the USB receiver into your PC, and then turn on the mouse and immediately hold down the right click button and the scroll wheel at the same time for 10 seconds


Applied for following item(s): iMouse E10 / iMouse E30 / iMouse E70 / iMouse E90 / iMouse A10 / iMouse A20 / iMouse M6 / iMouse HC-3000US / iMouse S50 / iMouse S60 / iMouse M20 / iMouse S80 / iMouse V10


Q: Mouse lost connection to the receiver, how can I pair it again

A: Turn off the mouse, plug in the USB receiver into your PC, and then turn on the mouse and immediately hold down the connect button on the bottom of the mouse for 10 seconds


Applied for following item(s): iMouse G25 / iMouse T30 / iMouse T40 / iMouse T50 / iMouse T60


Q: I can't find the software for Mac

A: These models only have a programamble driver through Windows,for Mac it is only plug and play


Applied for following item(s): iMouse P10 / iMouse P20 / iMouse P30


Q: Where can I download the programmable driver or software for my mouse

A: You can download the driver or software for your specific mouse in the product page on our website


Applied for following item(s): iMouse S60 / iMouse T30 / iMouse T40 / iMouse T50 / iMouse P10 / iMouse P20 / iMouse P30


Q: I can't find the software for Mac

A: These models only have a programamble driver through Windows,for Mac it is only plug and play


Applied for following item(s): iMouse T30 / iMouse T40 / iMouse T50


Q: The scroll wheel on the mouse is not working

A: For wireless models, please try a reset, unplug the USB receiver and insert it back in and immediately hold down the right click button and scroll wheel at the same time for 10 seconds For wired models, please try uninstalling the mouse through the Device Manager, then unplug the mouse and plug it back in


Applied for following item(s): Mice


Q: The mouse won't track when using different surfaces

A: If the surface is too shiny or reflective it can cause issues with tracking


Applied for following item(s): Mice


Q: The software does not launch when I click on it

A: The mouse must be plugged in to your device in order for the software to detect it and launch


Applied for following item(s): Programmable Mice


Q: My mouse turns on, however it does not move the cursor

A: Please follow the pairing instructions for your model found in our FAQ


Applied for following item(s): Wireless Mouse


Q: My mouse goes into sleep mode, how do I wake it up

A: Press the middle button or any of the other buttons to wake up the mouse


Applied for following item(s): Wireless Mouse


Q: I lost my USB receiver, which model do I purchase

A: Please refer to our Receivers FAQ for your model #


Applied for following item(s): Wireless Mouse