Technical Support Specialist (Computer peripherals, Automobile accessories, Consumer electronics devices)
Job Description
As a Technical Support Specialist in our Computer Peripherals distribution company, you will be the first line of support for all technical inquiries related to computer hardware and software devices. Your role is crucial in ensuring smooth operations and customer satisfaction. Here are the key responsibilities and qualifications:
Duties and Responsibilities:
- Customer Technical Support:
Handle technical support cases via phone and email. Assist customers in diagnosing and resolving hardware or software issues. - Website Maintenance:
Update the company website with tech tips and brief documents.
Ensure accurate and relevant information for customers. - System Testing and Maintenance:
Test computer components to maintain system functionality.
Collect relevant data for decision-making. - User Documentation:
Prepare datasheet, Quick guide operation instructions and reference material for users.
Qualifications:
- Market Research Skills:
Familiarity with market research techniques and databases.
Proficiency in MS Office, Adobe Photoshop , CRM tools, and online analytics. - Education:
Bachelor’s degree in Computer Science, Information Technology, or related field. - Experience:
Strong portfolio demonstrating past technical support experience.
Knowledge of computer peripherals and troubleshooting
Marketing Manager
(Automobile accessories, Consumer electronics devices)
Job Descriptions
As a Marketing Manager in the Car Tech sector, you will play a crucial role in driving marketing strategies and promoting our products. Your responsibilities will include creating marketing campaigns, collaborating with cross-functional teams, and ensuring successful product launches. Here are the key duties and qualifications:
Duties and Responsibilities:
• Marketing Planning
Will be mainly responsible for initiating and maintaining relationship with youtuber, social media influencers and constantly exploring opportunity for effective consumer marketing that
provided high ROI for the brand.
(1)Executing a wide variety of details that involve marketing trade shows and events, public relations
(2)Strategize annual marketing plan as well as budgeting
(3)Initiate and manage relationship with youtubers/ influencers and the outside entities / media.
(4)Manage product reviews. Reach out to selected youtuber/ influencers, send out product samples for review and get product review links back before product launch.
(5)Marketing Analysis-executing and analyzing results of advertisement and marketing campaigns.
- Copy writing and PR Content creation
(1)Create product descriptions and videos that highlight how the product enriches customers' lives and adds value, prioritizing benefits over technical details
(2)Initiate and Collaborate with cross-function team to Create PR Content including – Press Release /E-blast/ Event specific content
(3)Create product assets such as Product video, A+ Content.
- Managing social media and Media relationship including LinkedIn, Facebook, YouTube, Instagram
(1)Manage relationship with Youtuber/ Influencers and work creative campaign with Youtuber/ Influencers
(2)Hosting Facebook page and Instagram-monitoring online blogs/ forums for tracking communications related to the brand.
(3)Plan/ Execute social media campaigns
Qualifications:
- Bachelor's degree in Marketing, Public Relation, Business or related fields, with a minimum of 3 years of relevant marketing experience.
• Proficiency in Microsoft Office, Adobe Photoshop, Premier Pro software, and online applications (CRM tools, online analytics, Google AdWords, etc.).
• Strong portfolio showcasing past marketing campaigns (including PR, Social Media Campaign, Influencer Program, market research, and SEO etc)
• Be able to network and reach out for new youtubers and work out deal with effective ROI.
Product Manager
(Computer peripherals, Automobile accessories, Consumer electronics devices)
Job Descriptions:
We are looking for a Product Manager who is passionate about computer peripherals, automobile accessories or consumer electronics devices, has experience in developing and launching innovative products in this field. You will be responsible for managing the entire product lifecycle, from ideation to launch our products, such as Dashcam, Infotainment system, Action Camera, Bodycam, Headset and speaker.
Responsibilities:
- Define product vision, strategy, roadmap, and requirements for our products, in collaboration with cross-functional teams,
such as engineering, design, marketing, sales, and support. - Manage the product development process, from prototyping to testing to launch, ensuring timely delivery and quality standards.
- Provide Datasheet, User’s Guide and customer support
- Monitor and analyze product performance, user feedback, and market trends, and make data-driven decisions to optimize and improve the product.
- Evaluate and manage product partnerships, vendors, and suppliers, and negotiate contracts and agreements.
Requirements:
- Familiarity with product design, Bill of Materials and overseas supplier chain management.
- 3+ years of experience as a Product Manager or similar role.
- Ability to support sales and marketing activities, such as creating product demos, presentations, and collateral.
- Excellent communication, presentation skills, and the ability to work effectively with diverse teams.
- Bachelor’s degree or higher in Computer Science, Electronic engineering or related field.
Sales Manager
(Distribution Channel)
Job Descriptions
We are looking for a Sales Manager who is experienced in distribution sales and has strong knowledge of the major distributors and DMRs, such as Ingram Micro, TD Synnex, D&H, Essandent, ASI, Malab, CDW, Insight, SHI, Dell, HP, Staples, Office Depot in the industry. You will be responsible for managing and growing our sales through these channels, as well as developing and maintaining relationships with key accounts and partners. You will also lead and coach a team of sales representatives and ensure they meet their sales targets and objectives.
Responsibilities:
- Develop and implement effective sales strategies and plans for the distribution and DMR channels
- Identify and pursue new sales opportunities and leads with existing and potential customers and partners
- Negotiate contracts and agreements with distributors and DMRs and ensure compliance with company policies and standards
- Monitor and analyze sales data, market trends, and customer feedback and provide reports and insights to senior management
- Resolve any issues or problems that arise in the sales process and ensure customer satisfaction
- Provide training, guidance, and feedback to the sales team and motivate them to achieve their goals
- Collaborate with other departments, such as marketing, product, and finance, to align sales efforts and optimize results
Requirements:
- Bachelor’s degree in business, marketing, or a related field
- Minimum of 5 years of experience in distribution sales management, familiarity with Ingram Micro, TD Synnex, D&H, Essendant, ASI, Malab and other
major distributors - Familiarity with CDW, Insight, SHI, Dell, HP, Staples, Office Depot, and other major DMRs
- Excellent communication, negotiation, and presentation skills
- Ability to work independently and as part of a team
Sales Manager
(Retailer Channel)
Job Descriptions
We are looking for a Retailer Channel Sales Manager who is experienced in managing and growing sales through retail channels, such as Bestbuy, Target, Sams Club, Costco, HSN, QVC, and more. You will be responsible for developing and executing sales strategies and plans for these channels, as well as building and maintaining relationships with key accounts and partners. You will also lead and coach a team of sales representatives and
ensure they meet their sales targets and objectives.
Responsibilities:
- Develop and implement effective sales strategies and plans for the retail channels
- Manage and oversee the sales performance and activities of the sales team
- Identify and pursue new sales opportunities and leads with existing and potential customers and partners
- Negotiate contracts and agreements with retailers and ensure compliance with company policies and standards
- Monitor and analyze sales data, market trends, and customer feedback and provide reports and insights to senior management
- Resolve any issues or problems that arise in the sales process and ensure customer satisfaction
- Provide training, guidance, and feedback to the sales team and motivate them to achieve their goals
- Collaborate with other departments, such as marketing, product, and finance, to align sales efforts and optimize results
Requirements:
- Bachelor’s degree in business, marketing, or a related field
- Minimum of 5 years of experience in retail sales management
- Familiarity with Bestbuy, Target, Sams Club, Costco, HSN, QVC, and other major retailers
- Proven track record of meeting or exceeding sales targets and growing sales revenue
- Excellent communication, negotiation, and presentation skills
- Strong analytical, problem-solving, and decision-making skills
- Ability to work independently and as part of a team
- Proficient in Microsoft Office and CRM software
