General FAQ's

1. Where can I find the special drivers for the touchpad?
2. The Touchpad Conflicts with Other Mouse Drivers
3. Touchpad Software Installation Tips
4. What is the difference feature-wise between a touchpad and a regular mouse?
5. Accessing features as shown in the manual.
6. Definitions of button assignments.
7. Explanation of Glide Extend and Drag Lock
8. Increasing and decreasing cursor speed.
9. Explanation of Auto-jumps.
10. How could I get a users manual for my touchpad?
11. Glidepoint Touchpad drivers will not load properly on my system. Why?
     a. Correct driver version required.
     b. Conflicting hardware issues (common on laptops).
     c. Conflicting software issues.
     d. Windows ME: known issues.
     e. Windows ME: steps to solve known issues.
     f. "Digital Signature Not Found" when installing on Windows 2000 or XP.
     g. With driver v 3.1 or below, my system reports "kernel processor usage is 100%."
     h. Keyboard doesn't work or lights flash on; system or touchpad is slow.
     i. Instructions to remove and reinstall GlidePoint® software.

1. Where can I find the latest drivers for my touchpad?
Download them from the Adesso Drivers Page. This should be v.3.2

2. The Touchpad Conflicts with Other Mouse Drivers
If you experience problems with the touchpad selecting items or dragging and dropping items that you have not selected, having another mouse driver residing on your system may cause it. This is especially true on the ADB Macintosh platform with any “Turbo” mouse drivers. Please check your system and copy to a diskette any drivers for previous pointing devices that you might find. Next, uninstall these mouse drivers from your hard drive. If this does not correct the problem, then please send an e-mail to support@adesso.com describing the problem.

3. Touchpad Software Installation Tips for WKB-120, WKB-120PB, PCK-308T, PCK-308TB.
(Windows 2000/XP)
Download the most applicable drivers (3.2) and save the file to your system/hard drive. Note: (For Windows 2000, before you begin, make certain you are logged on as the Administrator, or have Admin rites, otherwise none of the changes will take affect.)

(Windows NT)
Download the most applicable drivers for your touchpad Version 3.2 and save the file to your system/hard drive.
Note: Before you begin, make certain you are logged on as the Administrator, or have Admin rites, otherwise none of the changes will take affect.

(Windows 95/98)
Download the most applicable drivers for your touchpad version 3.2 or later and save the file to your system/hard drive.
Installation Instructions:

4. What is the difference feature-wise between a touchpad and a regular mouse?
All Glidepoint Touchpads are designed as Microsoft Compatible mice. The Touchpads are hardware compatible and will function on any version of Microsoft Windows operating system PC's as a standard two button serial or PS/2 port mouse without the installation of GlidePoint drivers and utilities. If you own a GlidePoint touchpad product which does not have drivers available for your Microsoft Windows operating system, you may still use the product in it's baseline compatible mode.

5. Accessing features as shown in the manual.
To access the features detailed in the manual, click on 'start'. Move the pointer to 'Settings' and click on the 'Control Panel'. This will open your 'Control Panel' window.

Double-click on the 'Mouse' icon in the 'Control Panel'. If you notice any of the options grayed out, go to the general tab and click on the down arrow on the line for 'choose a device to customize'. Change the device listing to "GlidePoint on 'X' port".

This should enable the features you want to change.

6. Definitions of button assignments.
Here is a list of the more sophisticated button assignments:

7. Explanation of Glide Extend and Drag Lock

Glide Extend allows you to keep an item selected (when dragging an item or selecting text) when you reach the edge of the touchpad. You will have three seconds to reposition your finger after reaching the edge of the touchpad.

The Drag lock feature keeps an item selected until you tap on the touchpad a second time.

8. Increasing and decreasing cursor speed.

In the mouse properties click on the 'Motion' tab. On this page you will notice a setting for Relative speed and one for Acceleration.

The "Relative speed" increases or decreases pointer movement in relation to how far your finger moves across the touchpad.

The "Acceleration" increases or decreases the movement of the pointer in relation to how fast your finger moves across the touchpad.

9. Explanation of Auto-jumps.

The Auto-jumps are designed to move the pointer to a predetermined location when you open a new window.

No auto jump: Default.

Default button: Cursor jumps to the default button, the one usually highlighted when you open a window (not all windows have one).

System menu box: Cursor will jump to the pointer to the 'System Menu Box' which is located on the top left hand side of most windows.

Window center: Cursor will jump to the center of a window when it is opened.

10. How could I get a users manual for my touchpad?
E-mail our support team at: support@adesso.com to receive a users manual for you particular touchpad.

11. Glidepoint Touchpad drivers will not load properly on my system. Why?

	11a. Correct driver version required.
		Two factors determine driver requirements:   OS version (e.g. Windows 95, 98, 2000, NT, ME or XP; Mac; Other).   Touchpad model (i.e. new chipset vs. legacy/old chipset).
		To determine the proper driver and access specific instructions such as correct driver version, known issues (if any), and driver installation instructions; please go to the driver download area to access specific information for your system
	11b. Conflicting hardware issues (common on laptops).
		GlidePoint® touchpads are Microsoft mouse compatible. So in a standard mouse mode, the touchpad may typically share a port with another pointing device (for example, on a laptop system, the touchpad can be connected to the PS/2 port while the internal pointer is also connected through the PS/2 port).
		However, with the GlidePoint® driver installed, Cirque's touchpad changes from being in a standard mouse mode to becoming a touchpad device. In this situation, it will not coexist with another piece of hardware.
		To solve this issue, move Cirque's touchpad to an alternate connection point. Shut down the system, remove the PS/2 port adapter from the touchpad cable, and then reconnect the touchpad though the USB. Now, reinstall the GlidePoint® driver.
		Most laptops ship with their built-in pointing device connected internally to the PS/2 port. Several procedures resolve this type of conflict; some may require assistance from the manufacturer of your laptop: 1. Enable your BIOS to automatically disable the internal pointing device when the touchpad is detected on the external PS/2 port. 2. Disable the internal pointer in your BIOS. 3. Connect the touchpad to a USB port 4. You may need a Cirque USB product for your OS: 98, 2000, ME*, XP.
		Note: Cirque Smart Cat® and Cirque Easy Cat® USB touchpads are the only Cirque products supported under Windows ME, as shipped utilizing native Windows HID compliant mouse drivers.
	11c. Conflicting software issues.
		Windows won't support two mouse device drivers simultaneously. If other pointing device software is installed, the non-GlidePoint® driver may be safely removed, without loss of control from the existing/internal mouse.
		To remove the non-GlidePoint® driver from your laptop (you will not lose the ability to use your existing/internal mouse): 1. START > SETTINGS > CONTROL PANEL > ADD/REMOVE PROGRAMS. 2. Scroll down until you find the pointing device software for your laptop. 3. Double-click on the item to begin removing the software.
		This will remove the existing/internal mouse software, which will allow GlidePoint® software to load properly. GlidePoint® software will control both devices. To adjust the speed setting individually, go to the GENERAL tab (or DEVICES tab for current drivers) and click on the CHOOSE A DEVICE TO CUSTOMIZE drop-down menu.
	11d. Windows ME: known issues with installation of newer GlidePoint® drivers.
		If a Cirque touchpad is connected to the USB port of a Windows ME system before the installation of GlidePoint® drivers, the system may fail to boot properly. To make the system identify the touchpad as a standard mouse: 1. Disconnect the touchpad prior to powering-on the system. 2. After startup (with Windows ME fully loaded) connect to the desired port 3. CONTROL PANEL > ADD HARDWARE. Run the Wizard. Alternately, you may try the following steps to install the software: 1. Shut down the computer and disconnect the touchpad device. 2. Install the GlidePoint® drivers. 3. Shut down the system and connect the touchpad.
		Windows ME inherent shutdown problems can be exaggerated by the installation of GlidePoint® drivers. If you experience this problem the only solution may be to Uninstall the Touchpad drivers. Windows ME has difficulty with the application glidew32.exe, and does not always close the application properly during a shut down procedure. Ending the task of glidew32.exe prior to initiating a shut down is one method of bypassing Windows ME shut down difficulties. If you experience these issues, uninstall the GlidePoint® software and use your touchpad as a standard mouse replacement. Using the native drivers provided by ME, the touchpad will function in default mode. We recommend connection via the PS/2 port on ME.
		Testing at Adesso has revealed operations with Windows ME that are far different from Windows 95, 98, 2000, NT or XP. Microsoft appears to have made changes to support its own hardware peripherals. Some of the current problems experienced with our product have been tested with other manufacturers' products, with similar results. These results vary by fresh install, upgrade, with/without the Cirque device attached, with/without the Windows 98 drivers installed. At this point, Adesso is not making any projections regarding a fully ME-supported software release.
	11e. Windows ME: steps to solve ME issues.
		First, remove all drivers for pointing devices/mice from Device Manager: 1. START > SETTINGS > CONTROL PANEL > ADD/REMOVE PROGRAMS. 2. REMOVE any pointing device software (GlidePoint®, Logitech, MS, etc.). 3. Close ADD/REMOVE PROGRAMS. 4. SEARCH your system for "glide"; delete these files, including .INF files. 5. SEARCH for "cirque" and oem*.Inf; delete these files, including .PNF files. 6. START > SETTINGS > CONTROL PANEL > DEVICE MANAGER. 7. Remove everything listed under "Mouse" and "Other Devices".
		Second, shut down and disconnect any pointing device hardware: 1. Press CTRL + ESC to SHUT DOWN (use ARROWS and ENTER to navigate). 2. Disconnect any and all pointing devices/mice.
		Third, remove remaining pointing device drivers in Safe Mode: 1. Press the F8 key while powering on the computer. 2. If you are given a warning screen about Safe Mode, press ENTER. 3. Press CTRL + ESC. 4. use ARROW KEYS to go up to SETTINGS. 5. Use the RIGHT ARROW KEY to expand SETTINGS. 6. Highlight CONTROL PANEL, press ENTER. 7. Use the ARROW KEYS to navigate to SYSTEM. If you can not see different items highlighting as you hit the ARROW KEYS, press TAB, and then try the ARROWS again. Continue to press TAB or ARROWS until you see movement. 8. Navigate into the DEVICE MANAGER (tab at top). 9. Using TAB and ARROW KEYS, navigate down to MOUSE. 10. Press either the RIGHT ARROW KEY or the + KEY to see the mice listed. 11. Press DELETE. When the screen says you are going to remove the device, first note the device name carefully. If it's a mouse, hit ENTER. If it's not a mouse, hit ESC.
		Finally, shut down and reconnect the Cirque touchpad: 1. Press CTRL + ESC. 2. Use ARROW KEYS to navigate to SHUT DOWN and press ENTER. 3. Using ARROW KEYS, select the button next to "Shut down the computer?" 4. Press ENTER. 5. Reconnect the Cirque touchpad. 6. Start the computer and Windows as normal. 7. START > PROGRAMS > ACCESSORIES > SYSTEM TOOLS > SCANDISK. 8. After running ScanDisk, install the GlidePoint® software. 9. Allow the system to RESTART. 10. Check the MOUSE in your CONTROL PANEL to verify touchpad installation.
	11f. "Digital Signature Not Found" when installing on Windows 2000 or XP.
		Cirque products that support Windows 2000 or XP with GlidePoint® driver version 3.0 will display an error message during installation. To install the GlidePoint® 3.2 version, simply choose the CONTINUE option regardless of Windows' default warning message. Currently the 3.2 driver release "developed for Windows 2000 compatibility" is not WHQL (Windows Hardware Quality Labs)-certified, hence Windows will display this warning message during install (perhaps several times).
	11g. With driver 3.1 or below, my system reports "kernel processor usage is 100%."
		The method that this version of GlidePoint® software utilizes to interact with Windows 95 or 98 may cause a memory-test to be misreported. Neither the Cirque touchpad nor the GlidePoint® 3.1 driver utilizes the amount of system resources reported. The actual typical usage ranges from 2% to 5% when the touchpad is in use. This misreported memory report is typically "cosmetic."
		Our conclusion regarding the cause of this issue is that some computer systems may not properly go into power-saving modes, if the method to determine an idle state is system usage.
		In no way does the GlidePoint® 3.2 or below software cause any performance degradation other than the 2% to 5% actual usage mentioned above. This version of GlidePoint® software is ready to interpret data from the touchpad at any point, and in doing so sends a "hook" out that will allow it to respond instantly to a request by the operating system. Windows will latch onto this hook with all available resources when a memory test is initiated. The GlidePoint® device does not hold onto these resources.
		GlidePoint® driver version 3.2 was developed for Windows 2000 and XP support. Version 3.2 is backward-compatible for most Cirque touchpads on Windows 95, NT and 98. The miss-reported memory usage is not present in this version.
		Note Some Cirque devices are not fully supported by the GlidePoint® 3.2 driver.
	11h. Keyboard doesn't work or lights flash on; system or touchpad is slow.
		Such issues may occur with a PS/2 port conflict. When GlidePoint® drivers are installed, the touchpad's communication method changes from "standard" to "extended" mode. In "extended" mode, the touchpad sends a larger data packet, and sends the packet more quickly. This is not the same method used by the other PS/2 integrated components. To resolve this issue you may do any of the following:
		Move the touchpad to the USB port (power-off prior to the exchange).   Uninstall GlidePoint® software to use the touchpad in a compatible mode.   Install a USB touchpad instead
	11i. Instructions to remove and reinstall GlidePoint® software.
		1. START > SETTINGS > CONTROL PANEL > ADD/REMOVE PROGRAMS. 2. Follow the instructions in your touchpad's user manual.

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