I lost my extra pen tips that came included in my package, what do I do?
Please call Technical Support at 800-467-1195 to speak with one of our representatives and we will be happy to send you some pen tips right away.
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Is there any MacOS X Tiger 10.4 drivers available for CyberTablets?
Yes, you may download them here: http://www.adesso.com/drivers.asp or simply click here to download the driver (1.13 MB Download Size).
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The tablet doesn't work. (USB port)
When your Tablet is not working for any reason, please follow the steps below to make some basic checks.
a) Check that the pen battery has power.
b) Check that the LED (right hand side at the bottom of the tablet)
Flashes when the tablet is connected to your PC.
c) Is lit but not flashing when the pen is close to the tablet (1cm)
d) When the pen is touching the tablet, the LED should be OFF.
e) Check the control panel by clicking on Start=>Control Panel =>System=>Mouse and other pointing devices =>"CyberTablet", check to see if CyberTablet is shown as an icon. If the above three items are correct, but the tablet still does not work, please follow these instructions to install the latest version driver.
f) Disconnect the tablet
g) Click on: Start=>Settings=>Control Panel=>Add & Remove=>Uninstall Tablet Manager. This will remove the old driver version.
h) Install latest version driver by downloading from our website: http://www.adesso.com/drivers.asp
i) After the new driver has been installed, reconnect the tablet.
j) Restart your computer.
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What programs have been tested and can work well with our tablets other than the bundled software?
Here's a list of the that have been tested and can work well with our tablets other than the bundled software?
Adobe PhotoShop CS2 & below
Adobe Illustrator CS2 & below
Corel CorelDraw
Corel PhotoPaint
Corel ArtDabbler
MetaCreation ArtDabbler
MetaCreation Painter
MacroMedia Flash 8 & Below
MacroMedia Studio 8 & Below
Paint Shop Pro
ULead PhotoImpact 5
Ulead Media Studio Pro
Cadix Signature
ICR/PenSoft
LView Pro V2.85
Satori WebFX 2000 V3.02
Animator Studio
Pressure Test Program
Tablet Control Panel
Toom Boom Studio
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How do I set up the function keys?
1) Click on the "Tablet Manager" icon from the tool bar or control panel.
2) Select "Hot Key".
3) Click the "F1"~"F12" icon to set up the function for hot key.
*The Hot Key numbers will depend on the tablet size that you are using.
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The pen cursor jumps when the pen is close to the tablet.
1) Click the tablet icon
2) Click the "Buttons" item
3) Uncheck the "Auto Setting" box
4) Click the "Adjust" item and follow the instructions to adjust the pen.
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What is Wintab?
Wintab is a standard set of programming APIs used by applications to get tablet inputs to your PC. An application can get the pen pressure value as well as other tablet buttons and x,y coordinates information by calling Wintab APIs. Tablet vendors must support Wintab, so that their tablets are compatible with all Wintab applications. Please refer to: http:\\www.pointing.com to get further information about Wintab compliant applications & tablets.
The following table lists some known Wintab compliant applications:
PhotoShop, Illustrator, CorelDraw, PhotoPaint, ArtDabbler, Painter Classic, Flash 4, Firework, FreeHand 9, Paint Shop Pro, PhotoImpact 5, MediaStudio Pro(Video Paint 6.0), Cadix Signature, LView Pro V2.85, Satori WebFX 2000, FineArt PenSoft/ICR.
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How do I verify if an application supports Wintab?
1) Launch the software application.
2) Try to rename the file "wintab32.dll". C:\windows\system\wintab32.dll (Windows NT/2000 users: please delete the "wintab32.dll" file)
3) If the file of "wintab32.dll" can be renamed or deleted then this means that the software application does not support "Wintab".
Note: If the application supports Wintab then the pressure-sensitivity function is available.
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How do I disable Wintab?
Please rename or delete the wintab32.dll file. Located in C:\windows\system\wintab32.dll
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My Tablet driver has problems working with Macromedia Flash 8
Please update your system with the latest driver version from Adesso's website. Drivers Section
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I receive this error message when installing the tablet driver for Windows. "16 bit window subsystem; C:windows/system32/Autoexec.NT This system file is not suitable for running MS-DOS and Microsoft Windows Application.
It sounds like you have a program called "WINDUPDATE.EXE" in your computer. It is a program like a virus that some site has put in your computer to make you purchase updated programs, ones that will operate with XP's 32 bit system. What is causes is the deleting of your AUTOEXEC.NT file every time you boot your computer. Without this AUTOEXEC.NT file you can't run old 16 bit programs which were developed for Windows 98 or earlier. You can search in your computer to try and find this WINDUPDATE.EXE file and delete it or you can download the freeadware eliminating program, AD-Aware SE Personal 1.05, that finds and can remove these security threats. You can find it at www.lavasoft.com. Also many articles say the AUTOEXEC.NT file is in your C:\windows\system32\ folder but sometimes your computer manufacturer put it in the C:\WINNT\ system\ folder. It the latter case your C:windows\ folder won't have a system32 folder. If you install and run this ad-ware program it will find almost every little adware file in your computer and remove them. Unless you get rid of this WINDUPDATE.EXE file it will keep deleting the AUTOEXEC.NT file and you will have to restore it constantly. If you do not find the autoexec.nt file, do a general web search on it. After this you should find autoexec.nt in the c:\window\repair file (download the zip file from the web first, so you have a back up), and enter it into a blank space in the c:\windows\system32 file, then you should be led to the download wizard (by loading the cd in the c: drive.)
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How do I retrieve my CyberPad notes using the riteMail or EverNote application?
The process is fairly easy to do. Please click a file below to download the step by step PDF File.
How to Retrieve your Notes using the riteMail Application.
How to Retrieve your Notes using the EverNote Application.
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Where can I purchase extra pen ink refill cartridges?
We have ink refill cartridges for sale. Please call 909-839-2929 and speak to one of our sales reps to place your order today.
You could also purchase them online at: http://www.accugraphicsplus.net/Merchant2/merchant.mvScreen=PROD&Product_Code=ST930&Category_Code=Pens
These pen ink-refills have been tested and worked perfectly with the Adesso CyberPad
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During the installation of my CyberPad, I get a "String_Detect_Error" message on my screen and I can't continue my installation.
This error is caused by a driver conflict usually found when you have a Wacom tablet installed on your system. To remedy this problem, you must uninstall any Wacom tablets you have installed on your system in order to complete the installation process.
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What brand and model of ink refills can I purchase for my CyberPad pen?
These brands have been tested and work well with the CyberPad
| Brand |
Model |
| Cross |
8518-1 |
| Zebra |
BR-8A-4C |
| Lamy |
M21 |
| Sterling |
01800T |
| Spalding |
RFR80A |
| Staedtler |
930-ASBK3V |
You could also purchase them online at: http://www.accugraphicsplus.net/Merchant2/merchant.mvScreen=PROD&Product_Code=ST930&Category_Code=Pens
These pen ink-refills have been tested and worked perfectly with the Adesso CyberPad
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My PC does not detect my CyberPad, I do not see any removable drives listed under "My Computer" and when I open up the CyberPad software, I get an error message that states “tablet driver not found”.
This is not a tablet driver issue. If the tablet driver is in your add/remove programs, that is good, and does not have an effect on the connection. When you insert the cable on top of the CyberPad , you must hear a click sound to assure that it is plugged in correctly. Do not pay attention to the green blinking light on the CyberPad when trying to connect. It will flash when there is contact made , but that does not mean there is a solid connection. Finally, you should receive a removable disk drive in My computer once you are connected. Please email Technical support at support@adesso.com or call 1800-467-1195 if you continue to experience problems connecting.
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Is the CyberPad directly compatible with Microsoft One Note?
You can use the CyberPad with Microsoft One Note if you go to this link and download the CyberConverter. www.blueeuclid.com
Why wont the Cybertablet bundled software load on my Mac?
The Cybertablet (although Mac compaitble) does not come with bundled Mac software. The software included is only PC compaitble. The Cybertablet 8600A and the Cybertablet 12000A both include Adobe Photoshop elements which is Mac compatible.
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