We have provided most of our Frequent Asked Questions (FAQs) on our website. Prior to requesting an RMA, please try and troubleshoot your Adesso product either by visiting our FAQ's or our Technical Support Department. You may also reach our Technical Support Department at support@adesso.com. If troubleshooting is unsuccessful, please e-mail rma@adesso.com to start the RMA process. Once all the terms and conditions are read and agreed to, the following steps are a guideline to Adesso's RMA process. Each step must be completed to ensure the best service possible. The required fields (indicated by a *) must be provided.

*Select the type of RMA you would like from the options below.
Please note: All RMA requests outside of the U.S. must contain an invoice or proof of purchase from Adesso directly.

• Enter you shipping and contact information
• Specify the product(s) that you would like serviced. Please provide the serial number of each product that you are returning.
• PLEASE READ OUR TERMS AND CONDITIONS OF YOUR SPECIFIC RMA ND AGREE OR DISAGREE TO THE TERMS.
• Once all is completed you will receive instructions via e-mail on how to proceed with your RMA

Shipping Terms:
The buyer is responsible for ALL shipping costs related to the return of the defective product(s).

The shipping options are for the US only. All International orders will be shipped as "standard".

RMA Options:

*Standard RMA- Customer will send defective product back to Adesso Inc. Once Adesso receives the product(s), we will send a replacement unit within 5 working days.

*Cross-Shipment RMA- Adesso will send the replacement product to the customer first. The customer is expected to return the defective product within 30 days of receiving the new product or the customer will be charged the full retail value of the product.
Please note that in order to qualify for a cross shipment, you must have purchased the product within the first 30 days.
NOTE: This RMA type requires a credit card to hold for security purposes. Adesso can guarantee that as long as the product is received within the 30 day period, your card will not be charged.

Click on the appropriate link to start your RMA Warranty Replacement

You will be taken to our Terms & Conditions page first then you may proceed with your RMA after you have read & agreed to our Terms & Conditions.

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