General FAQ's

1. How do I clean my ball mouse?
2. Pointer moves too fast/slow or mouse pad to small
3. Single click works, but double-click doesn't
4. Can I connect a serial mouse via adapter to PS/2-Port?
5. Pointer moves erratically/computer behaves unpredictably/keyboard locks up.
6. Pointer moves too fast/slow or mouse pad to small.
7. KVM Related: The mouse pointer runs over the monitor screen, opens several windows, and starts applications when I move my mouse. How is this possible?
8. Can I use multiple mice at the same time?
9. How can I download the latest driver?
10. How do I get a RMA to get my mouse serviced?

1. How do I clean my ball mouse?
To clean your mouse, please perform the following steps:
1. Turn off your computer and unplug the Adesso Mouse.
2. Clean the ball with mild detergent and warm water. Dry with a soft cloth.
3. Clean the steel rollers inside the socket with a cotton swab and rubbing alcohol. You may use tweezers to remove any debris.
4. Allow the Adesso Mouse to dry thoroughly.
5. Plug your Adesso Mouse back in and turn your computer on.

2. Pointer moves too fast/slow or mouse pad to small.
The mouse speed setting determines the rate at which the pointer moves across the screen as you move the mouse. Mouse speed is a user-adjustable setting which is usually set in the mouse control panel, depending on your mouse driver software. If you have to pick up your mouse too often in order to move the pointer across the screen, your mouse speed setting is probably set too low.

3. Single click works, but double-click doesn't.
When this problem occurs, it is usually because the double-click speed is set too high. Try setting it lower. Double-click speed is a user-adjustable setting usually found in the mouse control panel, depending on your driver version.

4. Can I connect a serial mouse via adapter to PS/2-Port?
No, PS/2 and serial mouses use different communication protocols and signal levels and they can't be generally used in other interface just by changing the plug. You can only connect PS/2 mouse or mouse which supports both Serial and PS/2. Refer to the label on the backside of your mouse. There must be printed PS/2 or Serial + PS/2.

5. Pointer moves erratically/computer behaves unpredictably/keyboard locks up.
If your mouse is connected to a PS/2-style mouse port, then try moving the mouse to a serial port. In some cases, the port may not be 100% compatible with the original IBM PS/2 mouse port, and older Genius Systems mice may be overly strict about adhering to that standard, such that erratic pointer movement may result. Move the mouse to a serial port to see if this alleviates the problem. Make sure the power is off when unplugging the mouse from the round PS/2-style mouse port. This type of behavior can also be caused by poor grounding. Make sure your mouse, computer, and building are grounded properly.

6. Pointer moves too fast/slow or mouse pad to small.
The mouse speed setting determines the rate at which the pointer moves across the screen as you move the mouse. Mouse speed is a user-adjustable setting which is usually set in the mouse control panel, depending on your mouse driver software. If you have to pick up your mouse too often in order to move the pointer across the screen, your mouse speed setting is probably set too low.

7. KVM Related: The mouse pointer runs over the monitor screen, opens several windows, and starts applications when I move my mouse. How is this possible?
Most of the KVM-switches are designed for common 2 button mice and are not able to function with wheel mice and trackbals. This is caused by the fact that wheel mice and trackbals use a different data protocol. Please ask about this when you order a KVM switch. Using Windows 2000 or XP might cause problems because the standard wheel detection is enabled. Disable this feature when your KVM switch can’t handle wheel mice.

8. Can I use multiple mice at the same time?
Yes, if they are USB mice that do not require special software. If they are plug an play, then our mouse will work with other mice or our other touchpad mice.

9. How can I download the latest driver?
We put latest drivers in the Drivers section of our web-site. Check the description for each driver, so you download the correct one.

10. How do I get a RMA to get my mouse serviced?
E-mail our technical support team and they will issue you a RMA number so as to get your Adesso product serviced. Click Here: support@adesso.com

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