General FAQ's

1) My keyboard did not come with drivers and I don't see any on your website.
2) I have keycaps that have broken off, what do I do?
3) Are your PC keyboards compatible with all versions of Windows?
4) What is the difference between Tru-Form & NU-Form?
5) What are the special Windows 98 keys: Power, Sleep & Wake?
6) I only have one PS/2 port available on my computer, and I need two to hook up the touchpad keyboard.
7) When I connect my Adesso keyboard to a laptop computer, the keyboard may not be detected.
8) What operating systems will the Adesso keyboards operate on?

MCK-91, MCK-800, MCK-9000, EKB-3000, EKB-804PRO
9) During the installation for my keyboard software, its asks for a serial number, what is the serial number? (MCK-91, MCK-800, MCK-9000, EKB-3000, EKB-804Pro)

Ergonomic Keyboards
10) Why are Adesso Ergonomic Keyboards needed?
11) What does Tru-Form keyboards mean?

PCK-308 Series
12) Where do I obtain the drivers for my hotkeys for the PCK-308B & PCK-308W?
13) I'm having trouble with my Glidepoint touchpad on my keyboard, what do I do?

Mini-Wireless Keyboards
14) How do I install my Wireless Slimtouch Mini Keyboard? (WKB-4000US)
15) When I leave my WKB-4000US Wireless Slimtouch Mini Keyboard on for more than 10 minutes, if goes into sleep mode and does not wake up, what do I do?
16) When I press the CAPS LOCK, SCROLL LOCK, or NUM LOCK key on my Adesso Mini Keyboard, the computer may change the green light emitting diode (LED light) on the keyboard without changing the CAPS LOCK, SCROLL LOCK, or NUM LOCK state.
17) When I install my keyboard the alternate keys appear on my screen instead of the default letters.

 

1. My keyboard did not come with drivers and I don’t see any on your web site.
   Most of the Adesso keyboards do NOT require drivers. They use the standard drivers for either Mac or PC and the appropriate driver should be selected when you reboot your computer after installing the new keyboard. For PC keyboards, the keyboard is connected to the PS/2 keyboard port. Windows will automatically select the Standard 101/102 keyboard driver. You can manually select this driver if it does not automatically configure upon rebooting your computer. If your touchpad does not work, be sure that it is connected to a separate PS/2 mouse (green) port. For multimedia Internet keyboards, the drivers are on a CD that shipped with your keyboard. If they were damaged or misplaced, please check the web-site for the driver needed here: Adesso Drivers Page. If you cannot find an appropriate driver, please send a e-mail to support@adesso.com.
   
    

2. I have keycaps that have broken off, what do I do?
   The first thing to do is to call us 800-467-1195 so that we could send out new key cap(s). This saves time and money as you will not need to ship the keyboard back to us. We can send out new key cap(s) if you provide a mailing address and confirm the model of the keyboard and the key cap(s) that you need. You should be able to snap the key cap back onto the key stem. Should any bits of plastic be stuck in the key stem, they can usually be scraped out with something thin. You could also e-mail your information to: support@adesso.com
   
    

3. Are your PC Keyboards compatible with all versions of Windows?
   Most of our PC keyboards are compatible with Windows 95, 98, NT, Me, 2000 and XP. Our Multimedia PC keyboards require Windows 98 and above as well as certain sound cards and CD-Rom drives for complete performance.
   
    

4. What is the difference between Tru-Form and NU-Form?
   Tru-Form and NU-Form are BOTH split-key design keyboards. Both have extra-deep wrist support across the entire width of the keyboard. NU-Form, however, is flat like a traditional keyboard. Tru-Form has a slope, or contour, of the main keying section that puts your hands and wrists at about a 40 to 45 degree angle. Tru-Form is ideal for those who do a great deal of keying and who know where the keys are, i.e., are touch typists. NU-Form is an excellent all around ergonomic keyboard for those who do some keying, some spread sheets and some browsing. Our two Multimedia/Internet Keyboards are flat, similar to NU-Form. With either split-key design keyboard, the benefit of simply moving the elbows away from the torso relieves a great deal of the stress associated with traditional keyboards.
   
    

5. What are the special Windows 98 Keys: Power, Wake and Sleep?
   The three keys in the upper right-hand area of the Windows keyboard are there for use with Windows 98 and above. You should consult your Windows manual or help screen for more detailed information on using these keys. If you are not using the POWER key, you might want to disable it, especially on Multimedia/Internet keyboards. This can be done one of two ways: At the BIOS level, disabling the ACPI functions will cause all three functions to be disabled. Or go to the Control Panel, Settings, Power Manager, Advanced, Change Power Setting to “Suspend”.
   
    

6. I only have one PS/2 port available on my computer, and I need two to hook up the touchpad keyboard.
   Some of our Adesso keyboards require two PS/2 ports for proper operation. They will NOT work with any type of serial (DB-9) adapter. To solve this problem with most common on laptops and legacy desktop computer, we have available a PS/2 to USB adapter. The adapter will connect both PS/2 ports for the touchpad keyboard into one USB port. You can purchase this product from our online store: www.adesso.us Part No. ADP-PU21.
   
    

7. When I connect my Adesso keyboard to a laptop computer, the keyboard may not be detected.
   This issue may occur if you connect the keyboard to the PS/2 port on the laptop computer.
   To resolve this issue, use one of the following methods:
   
   1) Use a PS/2-to-USB adapter with internal resistors to connect the keyboard to the PS/2 port on the laptop computer. You can purchase this product from our online store: www.adesso.us Part No. ADP-PU21.
   2) Connect the keyboard to the USB port on the laptop computer.
   
    

8. What operating systems will the Adesso keyboards operate on?
   The keyboards will operate on any USB-equipped IBM compatible PC running Windows 98SE/WinNT*, 2000, ME and XP. Also if the keyboard is for MAC OS, usually they should work for the latest MacOS if it's a keyboard designed for Mac's.
   *Windows NT does not support USB devices.
    

9. During the installation for my keyboard software, its asks for a serial number, what is the serial number? (MCK-91, MCK-800, MCK-9000, EKB-3000, EKB-804Pro)
   The serial number is located directly on the CD-ROM (S/N:...), if you however have lost your CD-ROM and downloaded the software from our web-site. Here are the serial numbers for your reference:
   
   MCK-91: 21120103-1215159229
   MCK-800: 21110103-060044
   MCK-9000: 21200103-3000924390
   EKB-3000 or EKB-804Pro: 21120103-1217981323
   MCK-8800 Mouse: 21200103-3013008923
    

10. Why are Adesso Ergonomic Keyboard needed?
    The increased repetitive motions and awkward postures attributed to the use of computer keyboards have resulted in a rise in cumulative trauma disorders (CTDs) that are generally considered to be the most costly and severe disorders occurring in the office. Lawsuits for arm, wrist, and hand injuries have been filed against keyboard manufacturers allege that keyboarding equipment is defectively designed and manufacturers fail to provide adequate warnings about proper use to avoid injury. Our line of Tru-Form series keyboards takes the pain of years of typing away by allowing proper wrist and finger management, available for the PC and Macintosh.
     

11. What does Tru-Form keyboards mean?
    Tru-Form and NU-Form are BOTH split-key design keyboards. Both have extra-deep wrist support across the entire width of the keyboard. NU-Form, however, is flat like a traditional keyboard. Tru-Form has a slope, or contour, of the main keying section that puts your hands and wrists at about a 40 to 45 degree angle.
     

12. Where to I obtain drivers for my hotkeys for the PCK-308B & PCK-308W?
    You could find any driver you need in our drivers section on our website. Or simply click here
     

13. I'm having trouble with my Glidepoint on my keyboard, what do I do?
    Please refer to our TouchPad FAQ for further solutions for your Glidepoint Software
     

14. How do I install my Wireless Slimtouch Mini Keyboard?(WKB-4000US)
    1. Make sure that your computer is turned OFF before installing this keyboard or any other hardware device.
    2. Install the AAA batteries into the Wireless Keyboard.
    3. Plug the mini USB port on the back of the computer.(DO NOT FORCE)
    4. Turn on the Computer.
    5. Then press the "SW" button on the mini USB receiver once.
    6. Within 15 seconds of pressing the "SW" button press the "Fn" key on the lower left corner of the wireless keyboard.
    7. The touchpad should function with the standard PS/2 mouse driver. Upon startup when the hardware is detected these drivers should be automatically selected. if you have problems, first remove any other drivers that may be installed from a previous pointing device.
     

15. When I leave my WKB-4000US Wireless SlimTouch Mini Keyboard for more than 10 minutes it goes into sleep mode and does not wake up.
    If you are discovering this problem you need to replace the batteries with or try using AAA NiMH 750 mAh or greater rechargeable batteries. Here are links where you can find this type of battery:
    
    www.froogle.google.com
    www.onlybatteries.com
     

16. When I press the CAPS LOCK, SCROLL LOCK, or NUM LOCK key on my Adesso Mini Keyboard, the computer may change the green light emitting diode (LED light) on the keyboard without changing the CAPS LOCK, SCROLL LOCK, or NUM LOCK state.
    Determine if you have the F LOCK key in the on state. To do so, look at the key that you are using and if the function is printed on the side of the key, make sure that the F LOCK key light is on.
     

17. When I install my keyboard the alternate keys appear on my screen instead of the default letters.
    You must hold down the FN key on your keyboard and the NUMLOCK/INSERT key simultaneously (1 time) to go back to the default letters on your keyboard.