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iMouse S100 - Adesso Bluetooth Mini Optical Scroll Mouse

Adesso Bluetooth Mini Optical Scroll Mouse

Model: iMouse S100

Manual:

1. What to do if the device has no response?

2. What to do if the device behaves strangely and where is the driver?

3. What to do if the device loses connection or cannot wake up the PC?

4. What to do if the tablet is proved to be defective?

5. I am having trouble syncing my Imouse S100 with my Mac


 

       1. What to do if the device has no response? 

1. Plug in the USB dongle when Windows is fully loaded

2. Connect the USB dongle with any adapter, hub, or switch is not recommended

3. Replace with another set of battery and then follow the instruction on User's Guide to re-synchronize the device

  

If all connections are secured and one of the following issues takes place, then it could be a defective item:

Touchpad and the mouse click buttons have no response at all

The pins in the connector are bent or damaged

An error message indicates that the device is malfunction

An error message indicates that the device cannot be recognized

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2. What to do if the device behaves strangely and where is the driver?

Please try to replace with another set of battery and then re-synchronize the device.

The device is designed as plug-and-play and there is no driver needed for installation.

If the device still doesn't work properly after the driver is installed, it could be a defective item.

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        3. What to do if the device loses connection or cannot wake up the PC? 

In order to save the power for the device, the unit will go into sleep mode while it is inactivated.

If the unit cannot be woke up, please try to adjust USB Power Setting as following:

For Windows XP:

1. Right-click the "My Computer" icon on your desktop. Select "Properties" from the menu options.

2. Click the "Hardware" tab in the screen that is displayed. At the bottom of this window, click the "Device Manager" button.

3. Click the "USB Device" from the list of hardware devices on your computer. This expands the tree that lists a selection of drivers.

4. Double-click the "USB Root Hub" device. This opens a new window.

5. Click the "Power Management" tab. This is where any power options are changed for the corresponding USB port.

6. Uncheck the box that is labeled "Allow the computer to turn off this device to save power", then click "Ok" to save changes.

7. Do the same for any other "USB Root Hub" devices listed in Device Manager.

8. Once the settings are completed, close the "Properties" window.

9. Then back to “Device Manager” -> “Mice and Other Pointing Devices” -> Right click on “HID-Compliant Mouse”

10. Go to “Properties” -> “Power Management”

11. (If available,) Uncheck the box that is labeled "Allow the computer to turn off this device to save power."

12. Check the box “Allow the device to wake the computer”, then click "Ok" to save changes.


For Windows Vista/ 7:

1. Go to “Control Panel” -> “Power Options”

2. In the “Preferred plans”, select “Balance”

3. Click on “Change plan settings” for “Balance”

4. Click on “Change advanced power settings”

5.Go to “USB settings” -> “USB selective suspend setting“

6. Set “Settings” to “DISABLED”, then click "Ok" to save changes.

7. Go to “Device Manager” -> “Mice and Other Pointing Devices” -> Right click on “HID-Compliant Mouse”

8. (If available,) Uncheck the box that is labeled "Allow the computer to turn off this device to save power."

9. Check the box “Allow the device to wake the computer”, then click "Ok" to save changes.


If the device still doesn't work properly, then it could be a defective item.

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4. What do I do if my product is defective?



















According to the company return policy, Adesso cannot accept any returns or exchanges outside the USA, which are not purchased from Adesso directly. 













The one year product warranty only covers products purchased inside of the continental United States; therefore, no shipments can be made to shipping addresses outside of the continental United States.













If you would like to proceed with an exchange for your product and it has already been deemed defective through our Technical Support Dept, you would need to please fill out the RMA form and email your proof of purchase along with it to rma@adesso.com. Our RMA department will contact you if they need further information and will issue you an RMA # via email so you can send back your product, so please make sure you check your email for this. Also, to clarify, as stated in our Terms and Conditions of Sales under Section 8, that once you get the RMA # it is your responsibility to ship the product to us at your expense and once we receive it, we will pay to ship the replacement back to you at our expense. 
       
If you have any questions, about your return once you have submitted the form, please email 



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5. I am having trouble getting my iMouse S100 to connect to my Mac

To connect the iMouse 100 to your Mac you first would need to open up your Bluetooth preferences and add a device. Then at first, have it try to automatically add it. It will be unsuccessful, but this is OK. After this, select the more passcode options, or advanced passcode options (something to that effect). Make sure you direct or point your Mac to use the “0000” password. I know it will be there by default, but now this time we are telling your Mac to use that as a first option . Once you do that, please try adding the device again. If still unsuccessful, try the mouse on ANY Bluetooth enabled device to see if perhaps there is an issue with the mouse. You can use a phone, tablet, Windows PC, another Mac, basically as long as the mouse can connect to it and become recognized, not necessarily functional if we are talking about phones or tables. If all fails, please exchange the mouse with the company you purchased it from .

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