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Compagno 2 (Black) - Bluetooth 3.0 Keyboard with Carrying Case for iPad 2 & iPad 3rd Generation

Compagno 2 (Black) - Bluetooth 3.0 Keyboard with Carrying Case for iPad 2 & iPad 3rd Generation

Model: WKB-2000CD WKB-2000CW

Manual:

1. What do the Hot Key shortcuts represent on my keyboard?

2. I am having problems connecting my iPad keyboard. What am I missing?

3. What to do if my product has been proven to be defective?


 

1. What do the Hot Key shortcuts represent on my keyboard?

 

iPad Hotkeys: 8 Hotkeys (Home Screen, Search, Copy, Paste, Slideshow, On-Screen Keyboard, Screenshot & Screen Lock) 
Multimedia Hotkeys: 6 Hotkeys (Previous Track, Play/Pause, Next Track, Mute, Vol Up & Vol Down)


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2. I am having problems connecting my iPad keyboard. What am I missing?

Please make sure you are trying these steps below first to assure the keyboard is connected correctly:

















1.  Please remove the keyboard from your Bluetooth settings by forgetting the device. 


















2.  Turn off (disable) your Bluetooth settings for 15-20 seconds then turn back on. 


















3. Re-add the keyboard by searching for a new device, make sure the keyboard is on (on/off switch is located on the right side of the keyboard) and you are pushing the connect button a few times (I recommend 3-4 times) as its searching. 














4. It should come up as Adesso Keyboard and say it is unpaired. You need to highlight that with your finger on your iPad and tell it to pair it. 














5. Then it will assign you a passcode which you would then enter the code and push the enter/return key on the keyboard itself.

If these steps fail, you may be looking at a defective keyboard. Please email support@adesso.com for further assistance.

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3. What do I do if my product is defective?



















According to the company return policy, Adesso cannot accept any returns or exchanges outside the USA, which are not purchased from Adesso directly. 













The one year product warranty only covers products purchased inside of the continental United States; therefore, no shipments can be made to shipping addresses outside of the continental United States.













If you would like to proceed with an exchange for your product and it has already been deemed defective through our Technical Support Dept, you would need to please fill out the RMA form and email your proof of purchase along with it to rma@adesso.com. Our RMA department will contact you if they need further information and will issue you an RMA # via email so you can send back your product, so please make sure you check your email for this. Also, to clarify, as stated in our Terms and Conditions of Sales under Section 8, that once you get the RMA # it is your responsibility to ship the product to us at your expense and once we receive it, we will pay to ship the replacement back to you at our expense. 
       
If you have any questions, about your return once you have submitted the form, please email 



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