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AKB-310UB

Adesso Mini Trackball Keyboard

Model: AKB-310UB

Manual:

1. What to do if the keyboard has no response?

2. What to do if the keyboard goes into sleep mode and does not wake up?

3. What to do if the keyboard types the wrong character?

4. What to do if the keyboard trackball behaves strangely and where is the driver?

5. What to do if the keyboard keeps loosing connection?

6. What do I do if my product is defective?

7. I have lost a key on my keyboard or it has popped off. How do I obtain a replacement key?


 

1. What to do if the keyboard has no response?

For PS/2 Connection:

1. Turn off the PC first

2. Plug in the device when the PC is off

3. Turn on the PC when the device is plugged in

 

For USB Connection:

1. Plug in the USB cable when Windows is fully loaded

2. Connect the USB cable or ports with any adapter, hub, or switch is not recommended

 

If all connections are secured and one of the following issues takes place, then it could be a defective item:

Keyboard has no response at all

The pins in the connector are bent or damaged

An error message indicates that the device is malfunction

An error message indicates that the device cannot be recognized

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2. What to do if the keyboard goes into sleep mode and does not wake up?

In order to save the power for the keyboard, the unit will go into sleep mode while it is inactivated. You can simply press any key but the trackball or touchpad to wake it up.

If the unit cannot be woke up by pressing any key, try to re-synchronize the keyboard or adjust USB Power Setting as following:

For Windows XP:

1. Right-click the "My Computer" icon on your desktop. Select "Properties" from the menu options.

2. Click the "Hardware" tab in the screen that is displayed. At the bottom of this window, click the "Device Manager" button.

3. Click the "USB Device" from the list of hardware devices on your computer. This expands the tree that lists a selection of drivers.

4. Double-click the "USB Root Hub" device. This opens a new window.

5. Click the "Power Management" tab. This is where any power options are changed for the corresponding USB port.

6. Uncheck the box that is labeled "Allow the computer to turn off this device to save power", then click "Ok" to save changes.

7. Do the same for any other "USB Root Hub" devices listed in Device Manager.

8. Once the settings are completed, close the "Properties" window.

9. Then back to “Device Manager” -> “Keyboards” -> Right click on “HID Keyboard Device”

10. Go to “Properties” -> “Power Management”

11. (If available,) Uncheck the box that is labeled "Allow the computer to turn off this device to save power."

12. Check the box “Allow the device to wake the computer”, then click "Ok" to save changes.


For Windows Vista/ 7:

1. Go to “Control Panel” -> “Power Options”

2. In the “Preferred plans”, select “Balance”

3. Click on “Change plan settings” for “Balance”

4. Click on “Change advanced power settings”

5.Go to “USB settings” -> “USB selective suspend setting“

6. Set “Settings” to “DISABLED”, then click "Ok" to save changes.

7. Go to “Device Manager” -> “Keyboards” -> Right click on “HID Keyboard Device”

8. (If available,) Uncheck the box that is labeled "Allow the computer to turn off this device to save power."

9. Check the box “Allow the device to wake the computer”, then click "Ok" to save changes.


If the keyboard still doesn't work properly, then it could be a defective item.

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3. What to do if the keyboard types the wrong character?

If the keyboard types the same character repeatedly or the character around it, please try to pop off the key cap and do the following:

1. Check if anything stuck under the key

2. Clean any dust between the key cap and the keyboard

3. Adjust the rubber piece beneath the key to a proper position

 

Regarding the keyboard types numbers instead of the correct character, there are two modes associated with this keyboard:

First, when you turn on "Num Lock": When you press the key with a small number printed on it, the number comes up. However, hold the Fn Key and press any key with the number, the letter of that key comes up. At this point, all you need to do is to disable this function by PRESSING "NumLock" ONCE(around the top right corner).

When you turn off "Num Lock": When you press the key with a small number printed on it, the letter of that key comes up. However, hold the Fn Key and press any key with the number, it will switch to another key mapping originally on the normal numeric keypad:

 

7 as "Home" 8 as "Arrow Key Up" 9 as "Page Up"
4 as "Arrow Key Left" 
5 as N/A   
6 as "Arrow Key Right"
1 as "End" 2 as "Arrow Key Down" 3 as "Page Down"
0 as "Insert"   
. as "Delete"

                                                                 

 For On-Screen Caps/Num/Scroll Lock display, please download the software developed by Vasilios Freeware below:

NumCapsScroll Indicator

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4. What to do if the keyboard trackball behaves strangely and where is the driver?

There's no software available to change settings for the trackball currently. GlidePoint driver will not be able to work with thiswireless keyboard.

Please try to clean the trackball with the steps below:

1. Turn off the PC, and unplug the Adesso unit

2. Clean with mild detergent and dry with a soft cloth

3. Allow the trackball to dry thoroughly

4. Turn on the PC. When it loads Windows completely, plug in the USB cable to connect


If the device still doesn't work properly after re-synchronizing with another set of fresh new battery, then it could be defective.

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5. What to do if the keyboard keeps loosing connection?

If you need to frequently connect your keyboard, try the following:

Insert the connector directly into the port on the back of PC without any adapter, hub, or switch

Try the device with other PC to see if same issue persists

Plug the device as the instruction below:

For PS/2 Connection:

1. Turn off the PC first

2. Plug in the device when the PC is off

3. Turn on the PC when the device is plugged in

 

For USB Connection:

1. Plug in the USB cable when Windows is fully loaded

2. Connect the USB cable or ports with any adapter, hub, or switch is not recommended

 

If the keyboard still doesn't work properly when connected, then it could be a defective item.

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6. What do I do if my product is defective?



















According to the company return policy, Adesso cannot accept any returns or exchanges outside the USA, which are not purchased from Adesso directly. 













The one year product warranty only covers products purchased inside of the continental United States; therefore, no shipments can be made to shipping addresses outside of the continental United States.













If you would like to proceed with an exchange for your product and it has already been deemed defective through our Technical Support Dept, you would need to please fill out the RMA form and email your proof of purchase along with it to rma@adesso.com. Our RMA department will contact you if they need further information and will issue you an RMA # via email so you can send back your product, so please make sure you check your email for this. Also, to clarify, as stated in our Terms and Conditions of Sales under Section 8, that once you get the RMA # it is your responsibility to ship the product to us at your expense and once we receive it, we will pay to ship the replacement back to you at our expense. 
       
If you have any questions, about your return once you have submitted the form, please email rma@adesso.com



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7. I have lost a key on my keyboard or it has popped off. How do I obtain a replacement key?












Please email our RMA dept, and provide the following:




                 
Your shipping address 







Your proof of purchase from when the item was first purchased



Serial # located underneath the product






What part(s) or key(s) you need for your product    


















Our RMA Dept will check to see if the part you have requested is in stock and advise when it will be shipped out. 


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