alt iPad Accessories alt Keyboards alt Mice / Touchpad alt Audio / Visual alt Graphic Tablets alt Scanners alt Webcams

WKB-3200UB

Adesso Wireless Multimedia Compact Trackball Keyboard

Model: WKB-3200UB

Manual:

1. What to do if the keyboard has no response?

2. What to do if the keyboard goes into sleep mode and does not wake up?

3. What to do if the keyboard types the wrong character?

4. What to do if the keyboard touchpad behaves strangely and where is the driver?

5. What to do if the keyboard keeps loosing connection?

6. What to do if the keyboard key/ wireless dongle is damaged or missing?

7. What to do if the tablet is proved to be defective?


 

1. What to do if the keyboard has no response?

Please try to re-connect the keyboard, before synchronizing the keyboard, please notice that:

Normally, the average battery life cycle is approximately 3 - 4 months depends in the usage of the device.

Therefore, it is necessary to make sure the battery has sufficient power and is installed in a proper position

The receiver is plugged directly to the PC without any adapter or USB hub

  

For WKB-3200UB

1. Plug the receiver directly to the USB port without any adapter or docking station

2. Press the connect button on the receiver ONCE and release (Blue LED should blink)

3. (While the LED blinks) Press the “ID” button on the back ONCE and release

 

If the keyboard still cannot communicate with the PC, then it could be a defective item.

>Back to top


 

2. What to do if the keyboard goes into sleep mode and does not wake up?

In order to save the power for the keyboard, the unit will go into sleep mode while it is inactivated. You can simply press any key but the trackball or touchpad to wake it up.

If the unit cannot be woke up by pressing any key, try to re-synchronize the keyboard or adjust USB Power Setting as following:

For Windows XP:

1. Right-click the "My Computer" icon on your desktop. Select "Properties" from the menu options.

2. Click the "Hardware" tab in the screen that is displayed. At the bottom of this window, click the "Device Manager" button.

3. Click the "USB Device" from the list of hardware devices on your computer. This expands the tree that lists a selection of drivers.

4. Double-click the "USB Root Hub" device. This opens a new window.

5. Click the "Power Management" tab. This is where any power options are changed for the corresponding USB port.

6. Uncheck the box that is labeled "Allow the computer to turn off this device to save power", then click "Ok" to save changes.

7. Do the same for any other "USB Root Hub" devices listed in Device Manager.

8. Once the settings are completed, close the "Properties" window.

9. Then back to “Device Manager” -> “Keyboards” -> Right click on “HID Keyboard Device”

10. Go to “Properties” -> “Power Management”

11. (If available,) Uncheck the box that is labeled "Allow the computer to turn off this device to save power."

12. Check the box “Allow the device to wake the computer”, then click "Ok" to save changes.


For Windows Vista/ 7:

1. Go to “Control Panel” -> “Power Options”

2. In the “Preferred plans”, select “Balance”

3. Click on “Change plan settings” for “Balance”

4. Click on “Change advanced power settings”

5.Go to “USB settings” -> “USB selective suspend setting“

6. Set “Settings” to “DISABLED”, then click "Ok" to save changes.

7. Go to “Device Manager” -> “Keyboards” -> Right click on “HID Keyboard Device”

8. (If available,) Uncheck the box that is labeled "Allow the computer to turn off this device to save power."

9. Check the box “Allow the device to wake the computer”, then click "Ok" to save changes.


If the keyboard still doesn't work properly, then it could be a defective item.

>Back to top


 

3. What to do if the keyboard types the wrong character?

If the keyboard types the same character repeatedly or the character around it, please try to pop off the key cap and do the following:

 

1. Check if anything stuck under the key

2. Clean any dust between the key cap and the keyboard

3. Adjust the rubber piece beneath the key to a proper position

 

If the keyboard still doesn't work properly, then it could be a defective item.

>Back to top


 

4. What to do if the keyboard trackball behaves strangely and where is the driver?

There's no software available to change settings for the trackball currently. GlidePoint driver will not be able to work with thiswireless keyboard.

Please try to clean the track ball with the steps below:

1. Turn off the PC, switch the Adesso unit, and unplug the USB dongle

2. Clean with mild detergent and dry with a soft cloth

3. Allow the trackball to dry thoroughly

4. Turn on the PC. When it loads Windows completely, plug in the USB dongle and re-synchronize the unit.


If the device still doesn't work properly after re-synchronizing with another set of fresh new battery, then it could be defective.

>Back to top


 

5. What to do if the keyboard keeps loosing connection?

If you need to frequently re-synchronize your keyboard, try the following:

Insert the wireless dongle directly into the USB port on the PC without adapter or hub

Move the keyboard closer to the wireless dongle

Plug the wireless dongle into different USB ports


In addition, the connection between the keyboard and the wireless dongle could be lost due to:

Insufficient battery power

Relocating the wireless dongle to another computer

Using the wireless dongle with a USB hub or other unsupported device such as a KVM switch

Interference may take place due to more powerful wireless devices such as:

Wireless devices

Cellular telephones

Monitors

>Back to top


 

6. What to do if the keyboard key/ wireless dongle is damaged or missing?

If the keyboard is under the one-year manufacturer's warranty, please send an email with keyboard model number and serial number either to Adesso RMA Dept. or Adesso Tech Support. One of our agents will be able to help you and ship you a replacement dongle.

If the keyboard is out of the one-year manufacturer's warranty, please visit the Adesso e-shop for more wireless dongle purchasing information.

>Back to top


 

7. What to do if the tablet is proved to be defective?

Please go to RMA Online Request

Simply register and log in after you activate your account via email, you will see an online form for you. Kindly fill out the RMA form and submit it. One of our agents will take care of your case soon or contact Adesso RMA Dept. for more information.

 

Noted:

Please make sure that you have a copy of either the proof of purchase,  confirmation e-mail or receipt for RMA/ Warranty Services

If the device is purchased within 30 days from vendor other than Adesso Inc., the defective product needs to be returned/exchanged through the vendor

Adesso Inc. cannot exchange for upgrade or downgrade

Make sure you have the serial number and the model number of the product ready for a faster process

No shipments can be made to shipping addresses outside of the continental United States.

According to the company return policy, Adesso cannot accept any returns or exchanges outside the USA, which are not purchased from Adesso directly. The one year product warranty only covers inside of the continental United States; therefore, no shipments can be made to shipping addresses outside of the continental United States.

>Back to top



© Copyright 2014, Adesso Inc. All rights reserved