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WKB-4000 Series

Adesso 2.4 GHz RF Wireless SlimTouch Keyboard

Model: WKB-4000UB/US

Manual:

1. What to do if I am trouble getting my keyboard to connect?

2. What to do if the keyboard goes into sleep mode and does not wake up?

3. What to do if the keyboard types the wrong character?

4. What to do if the keyboard touchpad behaves strangely and where is the driver?

5. What to do if the keyboard keeps loosing connection?

6. What to do if the keyboard key/ wireless dongle is damaged or missing?

7. What to do if my product has been proven to be defective?

8. How do I permanently disable the Numlock feature on my keyboard?


 

1. What to do if I am trouble getting my keyboard to connect?

 

Please first try the suggestions IF your keyboard takes 4AAA batteries in hopes your keyboard connects:                  
                                       
1. Remove and replace the batteries in your keyboard or at least pop them out and pop them back in                   
2. Plug in the USB receiver                                   
3. Push the white/grayish button on top of the receiver multiple times                         
4. As you are pushing down the white grayish button multiple times, hold down the FN key on the keyboard located in the left corner            

If this does NOT help the only other thing I can recommend is to purchase a USB receiver stick by emailing our sales director 

at sales@adesso.com to see if perhaps the current one you have has malfunctioned.

Also please try the steps above on more than 1 computer if that’s possible. 

                         
If you have the version that take 2AAA batteries please follow THESE instructions:                        
1. Remove and replace the batteries in your keyboard or at LEAST pop them out and pop them back in and turn on the keyboard with the on/off switch    
2. Plug in the USB dongle receiver                                 
3. Wait about 30 seconds                                   
4. Hold down the FN key on the keyboard located in the left corner while pushing the connect button on the back of the keyboard 3 times in succession.         

If this does NOT help the only other thing I can recommend is to purchase a USB receiver stick by emailing our sales director

at sales@adesso.com to see if perhaps the current one you have has malfunctioned.

Also please try the steps above on more than 1 computer if that’s possible. 


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2. What to do if the keyboard goes into sleep mode and does not wake up?                

In order to save the power for the keyboard, the unit will go into sleep mode while it is inactivated.

You can simply press any key but the trackball or touchpad to wake it up.

If the unit cannot be woken up by pressing any key, try to re-synchronize the keyboard or adjust USB Power Setting as following:        
                               
For Windows XP:                            
1. Right-click the "My Computer" icon on your desktop. Select "Properties" from the menu options.              
2. Click the "Hardware" tab in the screen that is displayed. At the bottom of this window, click the "Device Manager" button.        
3. Click the "USB Device" from the list of hardware devices on your computer. This expands the tree that lists a selection of drivers.        
4. Double-click the "USB Root Hub" device. This opens a new window.                  
5. Click the "Power Management" tab. This is where any power options are changed for the corresponding USB port.          
6. Uncheck the box that is labeled "Allow the computer to turn off this device to save power", then click "Ok" to save changes.        
7. Do the same for any other "USB Root Hub" devices listed in Device Manager.                
8. Once the settings are completed, close the "Properties" window.                  
9. Then back to “Device Manager” -> “Keyboards” -> Right click on “HID Keyboard Device”              
10. Go to “Properties” -> “Power Management”                      
11. (If available,) Uncheck the box that is labeled "Allow the computer to turn off this device to save power."            
12. Check the box “Allow the device to wake the computer”, then click "Ok" to save changes.              
                           
For Windows Vista/ 7:                          
                               
1. Go to “Control Panel” -> “Power Options”                        
                               
2. In the “Preferred plans”, select “Balance”                        
3. Click on “Change plan settings” for “Balance”                      
4. Click on “Change advanced power settings”                      
5. Go to “USB settings” -> “USB selective suspend setting“                    
6. Set “Settings” to “DISABLED”, and then click "Ok" to save changes.                  
7. Go to “Device Manager” -> “Keyboards” -> Right click on “HID Keyboard Device”                
8. (If available,) Uncheck the box that is labeled "Allow the computer to turn off this device to save power."            
9. Check the box “Allow the device to wake the computer”, then click "Ok" to save changes.              
If the keyboard still doesn't work properly, then it could be a defective item.- Please email support@adesso.com for further assistance    
                               

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3. What to do if the keyboard types the wrong character?

By default the embedded numeric keypad is ON when you first connect the keyboard. You would need to turn it off otherwise you will get numbers instead of letters (for example, U will be a “4” and I will be a “5” etc..)

To turn this feature off follow the directions below:

 Hold down the FN key (located right next to the CTRL key on the left side of the keyboard)

Push the NUMLOCK key AS you are holding down the FN key and release BOTH at the same time.
This turns off and on the embedded numeric keypad.

4.      Repeat process if you would like to turn ON the embedded numeric keypad

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4.  What to do if the keyboard touchpad behaves strangely and where is the driver?




     
This is a plug n play keyboard and the touchpad can be modified via your Windows Mouse Properties located in your control panel. 

You can make modifications such as adjusting cursor speed, scrolling speed and reassigning the touchpad buttons. 


You still have full functionality as far as zooming, scrolling, right click menu, double tapping etc…




               
Here are the main functions of a touchpad and how to control them:






           
Clicking: When people say “click,” they mean “press and release the left mouse button.




"Clicking" has a variety of uses. You can click while in a document to move the insertion point, a little line that indicates 


where your next action will take place.









For example, you might click in front of a word you already typed and then type another word to appear before it in a letter. 

Clicking is also used in various windows to select check boxes or radio buttons (also called option buttons) to turn features on or off, 
or to select objects such as a picture or table in your document. You can also double-click to open objects for editing or to quickly select whole words.
     
Right-clicking: If you click the right touchpad button, Windows displays a shortcut menu that is specific to the item you clicked. 

For example, if you right-click a picture, the menu that appears gives you options for working with the picture. 



If you right-click the Windows desktop, the menu that appears lets you choose commands that display a different view or change desktop properties.
 
Clicking and dragging: To click and drag, press and continue to hold down the left mouse button and then move (drag) the mouse to another location. 
For example, you can press the left touchpad button (keeping it held down) and drag your finger on a touchpad up, down, right, 

or left to highlight contents of your document.








This highlighted text is selected, meaning that any action you perform, such as pressing the Delete key on your keyboard 

or clicking a button for Bold formatting, is performed on the selected text.






     
Scrolling: Many touchpads and wireless mouse models have a way to scroll through a document or Web site on your screen. 

With a touchpad, there is often an area marked on the right or left where you can run your finger up or down to scroll through a document.
     
If the device still doesn't work properly after re-synchronizing with another set of fresh new battery, then it could be defective.


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5. What to do if the keyboard keeps loosing connection?















If you need to frequently re-synchronize your keyboard, try the following:














• Insert the wireless dongle directly into the USB port on the PC without adapter or hub












• Move the keyboard closer to the wireless dongle















• Plug the wireless dongle into different USB ports















In addition, the connection between the keyboard and the wireless dongle could be lost due to:












• Insufficient battery power

















• Relocating the wireless dongle to another computer















• Using the wireless dongle with a USB hub or other unsupported device such as a KVM switch











• Interference may take place due to more powerful wireless devices such as:













• Wireless devices


















• Cellular telephones







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6. What to do if the keyboard key/ wireless dongle is damaged or missing?

























If the keyboard is under the one-year manufacturer's warranty,

please send an email with keyboard model number and serial number to Adesso RMA Dept.

One of our agents will be able to help you and ship you a replacement dongle.








If the keyboard is out of the one-year manufacturer's warranty, please email support@adesso.com for further assistance. 

























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7. What do I do if my product is defective?



















According to the company return policy, Adesso cannot accept any returns or exchanges outside the USA, which are not purchased from Adesso directly. 













The one year product warranty only covers products purchased inside of the continental United States; therefore, no shipments can be made to shipping addresses outside of the continental United States.













If you would like to proceed with an exchange for your product and it has already been deemed defective through our Technical Support Dept, you would need to please fill out the RMA form and email your proof of purchase along with it to rma@adesso.com. Our RMA department will contact you if they need further information and will issue you an RMA # via email so you can send back your product, so please make sure you check your email for this. Also, to clarify, as stated in our Terms and Conditions of Sales under Section 8, that once you get the RMA # it is your responsibility to ship the product to us at your expense and once we receive it, we will pay to ship the replacement back to you at our expense. 
       
If you have any questions, about your return once you have submitted the form, please email 



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8. How do I permanently disable the Numlock feature on my keyboard?

Although nor recommended, to permanently disable the numlock setting on startup you need to do this within Windows’ Registry

(You can try these suggestions at your own risk if it is a big issue) please see below.

This is all we can recommend as by default this keyboard will start in numlock. 

 Microsoft Windows NT, 2000, and XP users Microsoft Windows NT, 2000, and XP users can adjust how Microsoft Windows handles the NumLock status

by editing the Windows registry.

See the registry help page for additional information about the Windows registry and potential problems that may occur if edited improperly.

1.    Click Start, click Run, and type regedit to open the Windows registry editor.











2.    In the registry, open the below folders.














      HKEY_CURRENT_USER\Control Panel\Keyboard\














3.    Within the keyboard folder, you should have a string value named "InitialKeyboardIndicators" with a value of 0, 1, or 2.

Below is the explanation of each of these values.




                               
        0 = Num Lock is turned OFF after the logon.














        1 = Disable Num Lock.
















        2 = Numlock is turned ON after the logon.














                               

 In addition to the above recommendations, users can also change how their computer handles the Num Lock when the computer first boots up through

the computer CMOS setup.



Once in the setup, you can often find a setting for enabling or disabling the Num Lock on boot through the Basic or Advanced menu or section.


























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