Questions:

1. The LED light does not display at all?

2. The LED on tablet is interminently blinking

3. The cursor does not move while moving the digital pen on the tablet after installation?

4. When you press on the pen tip and the line does not become thicker does it means there is no pressure sensitivity?

5. The cursor moves erratically or jitters when the pen is held still?

6. How can I get updated software?

7. The tablet does not work. What can I do?

1. The LED light does not display at all?
For a digital pen, lightly tap the pen tip on any surface and try it again. For the tablet mouse, press the left button. If the light still does not come on, check the battery in the pen or the tablet mouse. If the battery is OK, seek help from your retailer.

2. The LED on tablet is interminently blinking
It may be caused by unstable USB cable. Please plug out and in your USB or change to another USB port.

3. The cursor does not move while moving the digital pen on the tablet after installation?

Please verify if your hardware set up properly. Also, you can download the latest driver from our website at Tablet Drivers Page. Then install the drive again. Please uninstall your old driver completely before installing the new driver.

4. When you press on the pen tip and the line does not become thicker does it means there is no pressure sensitivity?
Test the pen's pressure sensitivity as described, if it still not working it may be caused improper installation of the driver. Please reinstall your driver as instructed on this quick guide.

5. The cursor moves erratically or jitters when the pen is held still?
Keep the tablet at least 5-inch(12mm) away from a monitor, modem, and other electronic devices, because certain devices may emit the electromagnetic interference.

6. How can I get updated software?
You can download the latest driver from our website. Software Download

7. The tablet does not work. What can I ?

1. Pull out the tablet's USB plug from the computer.
2. Remove the Tablet Driver from the system.
3. Re-connect the Tablet's USB to the computer.
3.1 Check whether the tablet's LED is blinking or not. If the LED is unlit, this means your tablet is faulty.
3.2 Test your wireless digital pen on the tablet's working area, if it can work as a mouse, the hardware is OK. If it doesn't work, please change the battery.
3.3 After you have changed the battery of the pen and it still not working, this means the hardware is faulty.
4. You can download the latest version of driver directly from our website.
5. After installing the new version of driver, the system will require you to restart your computer.
6. After restart your computer, on bottom right of the screen, you will see the tablet icon ( ).
6.1 If you can't find the tablet icon (  ) on the bottom right of the screen, it means the driver failed in startup, It might be caused by an incompatible hardware or software issue.
6.2 Check from [My Computer], [Properties], [Hardware], [Device Manager], if there is an exclamation mark, it means that the installed driver of the tablet is incompatible with the Windows system. If you have this problem, please contact us for more information.
7. By clicking the tablet icon ( ) on the bottom right of the screen, you can test the pressure sensitivity to see whether the pen pressure function works or not.